Privacy Policy and Data Protection

1. General Provisions

1.1. This Privacy Policy (hereinafter referred to as the Policy) is drawn up in accordance with the General Data Protection Regulation (GDPR) and other applicable international personal data protection standards.

1.2. The Policy applies to all personal data that Individual Entrepreneur Dokuchaev A.V. (hereinafter referred to as the Operator) may obtain from the User while using the website https://fluxdeep.com (hereinafter referred to as the Website) and its subdomains.

1.3. Use of the Website Services means the User's unconditional consent to this Policy and the conditions of processing their personal information specified therein; in case of disagreement with these conditions, the User must refrain from using the Website.

2. Basic Concepts Used in the Policy

• Automated processing of personal data – processing of personal data using computer technology.
• Blocking of personal data – temporary suspension of personal data processing (unless the processing is necessary to clarify personal data).
• Website – a set of graphic and information materials, as well as computer programs and databases ensuring their availability on the Internet at the network address https://fluxdeep.com.
• Anonymization of personal data — actions as a result of which it becomes impossible to determine the ownership of personal data by a specific User or other data subject without using additional information.
• Processing of personal data – any action (operation) or a set of actions (operations) performed using automation tools or without using such tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, modification), extraction, use, transfer (distribution, provision, access), anonymization, blocking, deletion, destruction of personal data.
• Personal data – any information relating directly or indirectly to a specific or identifiable User of the website https://fluxdeep.com.
• User – any visitor to the website https://fluxdeep.com.

3. The Operator May Process the Following Personal Data of the User

3.1. Within the framework of the Website operation, the Operator collects and processes the following categories of data:

• Email address;
• Name (nickname) specified when filling out feedback forms (optional);
• History of support requests and order history within the Personal Account;

3.2. The Website collects and processes anonymized data about visitors (including "cookies") using Internet statistics services (Yandex Metrica, Google Analytics, and others).

3.3. Payment data: The Operator does not collect or store full bank card numbers and CVC codes. Payment processing is carried out on the side of the processing center (Robokassa), which has the necessary licenses and PCI DSS security certificates.

4. Purposes of Personal Data Processing

4.1. The purpose of processing the User's personal data is:

• Registration and identification of the User on the Website, providing access to the Personal Account;
• Providing customer support, processing requests and applications from the User;
• Informing the User by sending emails (transactional emails: registration confirmation, password reset, payment receipt);
• Improving the quality of the Website, its usability, developing new services and features.

4.2. Anonymized User data collected using Internet statistics services is used to gather information about User actions on the website, improve the quality of the website and its content.

5. Legal Basis for Personal Data Processing

5.1. The Operator processes the User's personal data only if they are filled in and/or sent by the User independently through special forms located on the website https://fluxdeep.com. By filling out the appropriate forms and/or sending their personal data to the Operator, the User expresses their consent to this Policy.

5.2. The Operator processes anonymized data about the User if it is allowed in the User's browser settings (saving "cookies" and using JavaScript technology are enabled).

6. Procedure for the Collection, Storage, Transfer, and Other Types of Personal Data Processing

6.1. The security of personal data processed by the Operator is ensured by implementing legal, organizational, and technical measures necessary to fully comply with the requirements of current international legislation in the field of personal data protection.

6.2. The Operator ensures the safety of personal data and takes all possible measures to prevent access to personal data by unauthorized persons (using SSL encryption, server protection).

6.3. The User's personal data will never, under any circumstances, be transferred to third parties, except in cases related to the execution of current legislation (for example, at the request of law enforcement agencies).

6.4. In case of revealing inaccuracies in personal data, the User can update them independently by sending a notification to the Operator to the Operator's email address support@fluxdeep.com marked "Updating personal data".

6.5. The term for processing personal data is unlimited (until the account is deleted). The User can at any time withdraw their consent to the processing of personal data by sending a notification to the Operator via email to the Operator's email address support@fluxdeep.com marked "Withdrawal of consent to the processing of personal data".

7. Cross-Border Transfer of Personal Data

7.1. Before starting the cross-border transfer of personal data, the Operator is obliged to make sure that the foreign state, to whose territory the transfer of personal data is supposed to be carried out, provides reliable protection of the rights of subjects of personal data.

7.2. Cross-border transfer of personal data in the territory of foreign states that do not meet the above requirements can be carried out only if there is a written consent of the subject of personal data to the cross-border transfer of their personal data and/or execution of an agreement to which the subject of personal data is a party.

8. Final Provisions

8.1. The User can get any clarifications on issues of interest regarding the processing of their personal data by contacting the Operator via email at support@fluxdeep.com.

8.2. This document will reflect any changes to the personal data processing policy by the Operator. The Policy is valid indefinitely until it is replaced by a new version.

8.3. The current version of the Policy is freely available on the Internet at https://fluxdeep.com/privacy.